3 Comments
User's avatar
Craig M Lawson's avatar

And the increased importance of confidence in the accuracy of . . . Internet content? . . . The brand? . . . The company behind the brand?

Very High marks for the interesting insights in your Substack!

Craig M Lawson's avatar

You’ve given a persuasive account of the marketplace called the Internet, identifying along the way the reduced importance of clicks

Julianna Bruni's avatar

Coming from the wine industry, which is oversaturated with excellent wines and similar brand stories, trust became the number one differentiator when consumers chose which winery to engage with.

Trust in the product, confidence in the people behind the brand, and the loyalty built through those relationships often made the difference in a market overloaded with great choices.

Whether driving visitors to a tasting room or encouraging website traffic, trust seems to have become one of the most valuable forms of currency!